Frequently Asked Questions

Have a question? We’ve got answers. If you don’t find what you’re looking for, feel free to contact us directly.

Store Information

Where are you located?

We are based in sunny South Florida. Our Designer Showroom is located on A1A across from the historical Hillsboro Lighthouse, just south of Hillsboro Beach Inlet.

2608 N. Ocean Blvd #3, Pompano Beach, FL 33062

What are your Showroom hours?

We are a Designer-Led Showroom, and currently Open-By-Appointment only. Please contact us if you'd like to schedule a personalized visit.

How can I contact you?

You can reach us by:

Phone: 954-861-7585
Email: info@ontheseainteriors.com

Do you offer interior design consultations?

Yes! We love helping our customers create beautiful spaces. Our "On The Sea" brand offers two types of services :

Design and decorating assistance focusing on Furniture, Art, and Accessories selections.
Full-service Interior Design for Projects requiring more extensive design work.

Please feel free to take a look at our Interior Design portfolio at our sister company On The Sea Design for projects related to full-service interiors, Custom Home Designs, and large-scale Renovations. Unsure about which service you are looking for ? Contact us directly to schedule a consultation.

Shipping & Delivery

Where do you ship to?

We offer Standard and White Glove Delivery services nationwide with the exception of the following states : Alaska, Hawaii, Montana, North Dakota, South Dakota, & Wyoming. If you reside in any of the states, and would like to request that any items be shipped to those locations, please contact us directly for a custom quote. We're happy to help and accommodate you with special conditions.

How long does delivery take?

Delivery timelines vary depending on your location and item availability. In-stock items are typically available for delivery within 2-4 weeks. Custom and special-order items have longer lead times — we will provide an estimated timeline at the time of your order. Time of production for made-to-order and custom items is in addition to delivery times.

Please keep in mind, delivery dates and times are estimates and are not guaranteed. Please contact us for a delivery quote based on your location.

What if my item arrives damaged?

We take great care in packaging and delivering our pieces. If your item arrives damaged, please document the damage with photos and contact us within 24 hours of delivery. We will work with you to find a resolution.

Returns & Exchanges

What is your return policy?

In-stock items may be returned or exchanged within 14 days of purchase in their original, unused condition with all original packaging. A restocking fee of up to 25% may apply. Please review our full Terms & Conditions for details.

Can I return a custom or special-order item?

Unfortunately, all custom, special-order, and one-of-a-kind items are final sale and cannot be returned or exchanged. These items are made and/or sourced specifically for you.

What items are non-returnable?

The following items cannot be returned:

Custom and special-order pieces
One-of-a-kind and artisan items
Floor models and “as-is” items
Clearance and sale items
Items showing signs of use, damage, or alteration

Custom & Special Orders

Do you offer custom or made-to-order pieces?

Yes! We carry a curated selection of custom and made-to-order furniture and home accessories. Please visit us in store or contact us to discuss your vision and we’ll guide you through the process.

How does the custom order process work?

Once you select your piece and specifications, and have paid for your order, we will move forward with processing by submitting your desired selections to our fabricators and artisans. Once your item has been completed and is ready to be delivered, we will contact you to assist with coordinating delivery. We will keep you updated throughout the process with any significant changes in lead time should any delays arise.

How long do custom orders take?

Lead times vary by item and supplier, typically ranging from 6-12 weeks. We will provide an estimated timeline at the time of your order. Please note that lead times are estimates and may be subject to change.

Can I cancel a custom order?

We may be able to accommodate changes and/or cancellations within 24 hours of placing your order provided the purchase has not been processed, and the item has not gone into production yet.

Custom and special orders are non-cancellable once confirmed and have been processed. Please ensure you are fully satisfied with your selections before placing a custom order.

Payment

What payment methods do you accept?

We accept the following forms of payment:

Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
Cash (in-store)

Do you offer financing or payment plans?

Please contact us to inquire about available financing options for larger purchases.

Product Care

How do I care for my furniture?

Care instructions vary by material. General tips include:

Wood: Dust regularly with a soft, dry cloth. Avoid direct sunlight and moisture. Use coasters and placemats to prevent scratches and water rings.
Slipcovered Furniture :
- For Machine-washable Fabrics : Machine-wash on gentle cycle with cold water and mild soap. Air-dry (or Machine dry on low to no heat to reduce shrinkage) until "damp-dry" before placing it back on your furniture frame. Placing it back on while damp allows for the slipcover to conform back to its original furniture shape and significantly decreases wrinkles on the fabric.
- For Dry-Clean Fabrics : Delicate fabrics such as certain linens and wools are best suited for professional dry-cleaning. Please consult with your local cleaner on their recommended dry-cleaning options.
- For Performance Fabrics : Performance fabrics vary by composition. Some performance options such as Crypton fabrics are inherently "aqua-phobic" and repel liquids at surface level. Gently blot spills away with a clean, dry cloth in a manner as to avoid liquids from penetrating into the fabric. Do not rub. Do not bleach. Please refer to the fabric cleaning code of your specific product before cleaning; feel free to contact us with any questions regarding your item.
Upholstery: Vacuum regularly. Blot spills immediately with a clean, dry cloth. Avoid harsh chemicals.
Metal: Wipe with a damp cloth and dry immediately. Avoid abrasive cleaners.
Decorative accessories: Handle with care. Clean with a soft, dry cloth unless otherwise specified.

Will my piece look exactly like the photo?

We do our best to represent our pieces accurately. However, slight variations in color, texture, finish, and dimensions are natural characteristics of handcrafted and artisan items and are not considered defects. Screen settings may also affect how colors appear.

Still have questions? Don’t hesitate to contact us — we’re happy to help!