Shipping & Returns

We want you to love every piece you bring home. Below you’ll find everything you need to know about our shipping, delivery, and return process. For full legal details, please refer to our Terms & Conditions.

Delivery

What types of delivery do you offer?

We offer Standard Curbside Shipping and White Glove Delivery services nationwide with the exception of the following states : Alaska, Hawaii, Montana, North Dakota, South Dakota, & Wyoming. If you reside in any of the states, and would like to request that any items be shipped to those locations, please contact us directly for a custom quote.

Furniture items typically ship via White Glove Delivery, with some exceptions including but not limited to small, lightweight items such as small end tables and stools.

Unless otherwise specified, accessories will ship via standard curbside shipping. On occasion, certain delicate or high-value items will require a signature upon delivery, in which case you will be notified of upon ordering. Please refer to the shipping type specified at your check-out page for information regarding the actual pieces you have selected.

If you'd like to inquire about a custom delivery quote for your order based on your location and order size, please contact us directly for assistance.

How long does delivery take?

In-stock items: Typically available for delivery within 2-4 weeks of purchase.
Custom & special-order items: Lead times vary. We will provide an estimated timeline at the time of your order.

What should I do before my delivery?

Please ensure that your purchased items will fit through all doorways, hallways, stairwells, and elevators before your delivery date. On The Sea Interiors is not responsible for items that cannot be delivered due to access limitations.

My item arrived damaged — what do I do?

We take great care in packaging and delivering our pieces. If your item arrives damaged, please:

Document the damage with clear photos immediately upon delivery.
Contact us within 24 hours of receiving your order.
We will work with you promptly to find a resolution.

In-Store Pickup

You are welcome to pick up any "showroom stock" purchased items directly from our store. Please bring an appropriate vehicle and assistance for transporting your items and notify us in advance of your desired pick-up time so we may have it ready for you. We recommend measuring your space and vehicle ahead of time.

All items must be inspected at the time of pickup. Once an item leaves our store, On The Sea Interiors is not responsible for damage that occurs during transport.

Returns & Exchanges

Stocked Items

We accept returns or exchanges on stocked items within 14 days of purchase, provided the item is:

In its original, unused condition
In all original packaging
Accompanied by proof of purchase

A restocking fee of up to 25% may apply. Please contact us to initiate a return before bringing the item back to the store.

Custom, Special-Order & One-of-a-Kind Items

All custom, made-to-order, and one-of-a-kind items are final sale and cannot be returned or exchanged. These pieces are made or sourced specifically for you.

Non-Returnable Items

Custom, special-order, and made-to-order pieces
One-of-a-kind and artisan items
Floor models and “as-is” items
Clearance and sale items
Items showing signs of use, damage, or alteration

How do I start a return?

To initiate a return or exchange, please contact us within 14 days of your purchase:

Phone: 954-861-7585
Email: info@ontheseainteriors.com
In-store ( By-Appointment-Only) : 2608 N. Ocean Blvd #3, Pompano Beach, FL 33062

For complete policy details, please review our Terms & Conditions of Sale. Have more questions? Visit our FAQ or contact us directly — we’re happy to help!